Welcome to Executive Windows
At Executive Windows we are committed to protecting and respecting your privacy. We aim to only make responsible use of your data.
This policy explains when and why we collect personal information about you, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We may change this policy from time to time so please check our web page occasionally to ensure that you are happy with any changes.
Any questions regarding this Policy and our privacy practices should be sent by email to email@example.com
This policy was last updated June 2018.
Who are we?
Executive Windows are a company supplying and installing double glazing units, doors and orangeries. We have been operating for over 30 yrs
How do we collect information from you?
We collect information about you to enable us to give you a detailed quotation this is collected via the contact forms you completed
What type of information is collected from you?
The information we collect from you is your name, email address and telephone number, payment details and details of the work you require.
We also store information on work carried out (or goods supplied) to enable any guarantees to be correctly maintained
Most of the data we collect about you is stored on our customer contact details, which is a pass worded Spreadsheet. These files can be accessed by Office staff and our management team only.
How is your information used?
We may use your information to:
- Send you communications which you have requested or that we think may be of interest to you.
- Notify you of changes within Executive Windows or how it operates.
- Contact you about specific events or promotional offers.
We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for up to 10 years after your last expression of interest, unless you ask us to remove this information from our records before then.
By using our website and completing our contact and or request a quote forms you agree to us logging the information you supply.
Who has access to your information?
Office staff and Management team
We will never sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
We do not work with third party service providers.
Data Protection – Your rights of Access
You have a choice about whether or not you wish to receive information from us. If you would like information about you deleted from our records, then please email us at the above address. If you would like to know what information we are holding about you then please email us at firstname.lastname@example.org You have the right to ask for a copy of the information Executive Windows holds about you (we may charge a small fee of £5 to cover our time and postage when dealing with this request).
Updating your information?
If you change postal address, email address, telephone number or if any of the other relevant information we hold is inaccurate or out of date then please email us at email@example.com
Security precautions are in place to protect the loss, misuse or alteration of your information.
When you give us personal information, we take steps to ensure that it is treated securely. Non-sensitive details (your email address etc.) are transmitted normally over the internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us via email. And you do so at your own risk. Whilst we endeavor to keep our systems and communications protected against viruses and other harmful effects we cannot bear responsibility for all communications being virus-free. Once we receive your information, we make our best effort to ensure its security on our systems.
Use of “cookies”
Links to other websites
Transferring your information outside of Europe
The information which you provide to us will not be transferred outside the EU.
Review of this policy
We keep this policy under regular review. Executive Windows reserves the right to amend this privacy statement. The most up to date version will be available on our website.
Our complaints policy
We are committed to providing a high-quality service to all our clients. If you have a complaint, please contact us in writing with the details. We have eight weeks to consider your complaint.
This will help us to improve our standards.
We would ask that you make any complaint in writing within 7 days of the completion of any installation, or if a fault is found at a later date after installation, or you have noticed any problems and as we’re not in control of what may happen to your property in future, i.e. extraordinary weather events, accidents etc.
Using our online form https://www.executivewindows.com/service-request/
Frequently, phone calls can be mis-understood or crucial details are left out, therefore the more written information you can provide to us, the faster we can fix any issues.
We will always try to resolve complaints on the spot by talking through any problems with you, sometimes with our new products, there can be confusion as to the operation and maintenance involved, quite often this can be resolved over the phone, in which case we will call you on the number you provide to us on the form.
We will confirm details of telephone conversation in writing either by email or post to avoid any confusion
We want to leave you happy with our work, as you’re our best salesperson. If you’re happy, you’re more likely to recommend us, so we’ll do our utmost to make sure you remain pleased with what we’ve done for you.
See below for our full procedure
What will happen next?
What will happen next?
We will send you a letter acknowledging receipt of your complaint within three days of receiving it, enclosing a copy of this procedure.
We will then investigate your complaint. This will normally involve passing your complaint to our Office Manager, who will review your Job file and speak to the member of staff who acted for you.
Our Office Manager will then arrange a meeting with you at a convenient time to discuss and hopefully resolve your complaint. Our Office Manager will do this within 14 days of sending you the acknowledgement letter.
Within three days of the meeting, Our Office Manager will write to you to confirm what took place and any solutions agreed with you.
If you do not want a meeting or it is not possible, Our Office Manager will send you a detailed written reply to your complaint, including our suggestions for resolving the matter, within 21 days of sending you the acknowledgement letter.
At this stage, if you are still not satisfied, you should contact us again and we will arrange for Our Sales Director Either Mr Greene or Mr Parrott to review the decision, and discuss further options with you
We will write to you within 14 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.
If you are still not satisfied, you can then contact the Local trading standards office or take advice from the Citizens Advice Bureau. But we are confident that it will not come to this course of action
We ask you to refrain from publishing any of your complaints on social media or review websites until we have a fair opportunity to look at the problem and rectify anything within a reasonable timeline.